- 14-Day Return Window:
If you are not completely satisfied with your purchase, return most unused and unwashed items within 14 days of receipt for a full refund or exchange. Ensure that the product is returned in its original condition, including all packaging, tags, and labels.
- Non-returnable Items:
Be aware that certain items, including custom-made cricket bats, personalized products, and clearance items, are non-returnable unless they are faulty.
- Return Process:
To begin the return process, contact our customer service team at info@cricketflow.co.uk with your order number and reason for the return. We will guide you through the necessary steps to complete your return.
- Shipping Charges:
Be informed that you are responsible for return shipping costs unless the item is defective or damaged. We advise using a trackable shipping service for returns, as we cannot guarantee the receipt of returned items.
- Exchanges:
If you wish to exchange an item, do not hesitate to reach out to us. We will verify the availability of the replacement product. If an exchange is not feasible, we will issue a refund.
Refunds
Upon receiving and inspecting your returned item, we will notify you regarding the approval or rejection of your refund. If approved, expect your refund to be processed back to your original payment method within 5–10 business days.
Customer Service
For any questions or further assistance, get in touch with our dedicated customer support team at 07723841130 or info@cricketflow.co.uk. We are always ready to assist you!