Refund & Returns Policy

Last updated: 03/03/2026

At Cricket Flow, we want you to shop with confidence. That’s why we offer a 30-day returns policy on most unused items.

1. 30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must be

Unused and in original condition

Returned with original packaging, tags and labels

Not personalised or custom-made

To start a return, email:
info@cricketflow.co.uk
Include your order number and reason for return.

2. Your Legal Right to Cancel (14 Days)

Under UK Consumer Contracts Regulations, you also have a statutory right to cancel your order within 14 days of receiving your goods for any reason.

If you cancel within 14 days, you have a further 14 days to return the goods.

Your statutory rights are not affected by our 30-day policy.

3. Non-Returnable Items

The following items cannot be returned unless faulty:

Custom or personalised products

Clearance items

Used cricket bats or protective gear

Items damaged through misuse

4. Faulty or Defective Items

If your item is faulty:

Contact us within 14 days of discovering the issue

Provide your order number and photos

If confirmed as a manufacturing defect, we will:

Repair, replace, or refund the item

Cover reasonable return shipping costs

Normal wear and tear, improper knocking-in, toe damage, or misuse are not considered manufacturing faults.

5. Return Shipping

Unless the item is faulty:

Return postage is the responsibility of the customer

We recommend tracked delivery

We cannot accept responsibility for items lost in transit

6. Refunds

Once we receive and inspect your return:

Refunds are issued to the original payment method

Please allow 5–10 working days

If you paid with Klarna:

Klarna will adjust your payment schedule accordingly

Any installments will be updated directly through Klarna

7. Contact

📧 info@cricketflow.co.uk
📞 07723841130

Trusted by local cricketers – delivering across the UK.